Terms and Conditions
When we have confirmed your van and assigned your driver and
- you cancel 15 DAYS OR MORE before your ride, you are entitled to a 90% REFUND
- you cancel between 24 HOURS and 14 DAYS of your ride, you are entitled to a 50% REFUND
- you cancel your plans WITHIN 24 HOURS OF your ride, you receive NO REFUND
If you fail to cancel your shuttle reservation and do not show up, we will keep all of your payment. If you cancel it too late, you are still held responsible for the seat(s) we held for you, because we still paid our driver and sent a van to pick you up.
In the particular case of our Backpacker Shuttles:
If you change or cancel your reservation BEFORE your van is booked and assigned a driver, you are entitled to a FULL REFUND.
We do honor cancellations at the full amount for natural phenomena (such as storms) or disasters outside human control. In these cases, please contact us directly about your booking.
Notice for Lost Coast Backpackers
Plan to arrive early! We’ve been seeing lots of detours and road construction delays on the roads leading into the King Range Wilderness area. Allow plenty of extra time to get to your pickup location on time.
You will see our Sprinter van parked in the lot at your pickup location. As a courtesy to the other kkers riding on your shuttle, please be punctual. Your driver will wait for late arrivals no longer than 15 minutes past the scheduled departure time. Don’t risk being left behind!
We schedule most of our pickups so you can get past Punta Gorda when the tide is out. Depending on the tides, we may have some leeway on the departure time.
There are three sections of the hike impacted by high tides. Backpackers must plan their hike to pass these sections at low tide. Consult the tide chart for Shelter Cove:
For additional backpacker information, we highly recommend contacting the BLM Ranger Station:
King Range National Conservation Area
768 Shelter Cove Road
Whitethorn, California 95589
Please note that hikers are responsible for obtaining bear canisters and overnight hiking permits for the Lost Coast (required via the Recreation.gov online reservation system: https://www.recreation.gov/permits/King_Range_Wilderness_Permits_Lost_Coast/r/wildernessAreaDetails.do?page=detail&contractCode=NRSO&parkId=72192).
We are a dog-friendly service. All dogs ride for free on our shuttles.
If you know you tend to have motion sickness on windy roads, please prepare accordingly, such as by taking an antiemetic (medicine to prevent vomiting and nausea) before your ride.
In all of our vans, we carry ginger chews to help with that woozy feeling and barf bags for those inevitable situations.
We reserve the right to bill our customers for “accidents” that cost us extra for cleaning because a member of your party threw up, urinated, defecated, or otherwise soiled the interior of one of our vans beyond that of normal passenger usage.
During your use of our site, you may provide us with personal information (such as your name, address, telephone number, e-mail address, and credit card information) when requesting information, making reservations, or for other reasons. Mendo Insider Tours does not sell or disseminate the personal information of our users or customers to third parties. Mendo Insider Tours may disclose your personal information if required to do so by law or court order, as requested by a government agency or by law enforcement authorities, or in the good faith belief that disclosure is otherwise necessary to protect the safety of our passengers, employees, or property.